After-Sales Policy
1. Return & Refund Policy
Returns and refunds are not accepted unless the product is defective. To request a return, please contact us via email with your contact details, order information, and the reason for the return. Items sent back to us without a prior return request will not be accepted.
2. Return Conditions
- Products must be returned within 5 days of delivery. All original packaging, accessories, promotional gifts, and manuals must be intact, with no man-made damage or any other conditions that may affect resale.
- If the product exhibits a non-man-made functional defect, it can be returned within 5 days of delivery.
- A valid sales receipt issued by TBGamer, stating the product description and price, must be provided.
The following items are NOT eligible for return:
- Items returned beyond the specified return period.
- Items with incomplete packaging, missing accessories, promotional gifts, or manuals, or products damaged due to human error.
- Returns submitted without a valid proof of purchase/receipt, or with forged/altered documents.
- Product damage caused by collisions, burning, unauthorized modifications, or any issues unrelated to product quality.
- Quality issues resulting from improper installation (such as keycaps or switches) or incorrect firmware flashing.
Additional Information
- We are not responsible for any items lost or damaged during the return transit.
- We will refund the amount paid for the returned/refunded items, excluding the initial shipping fees and PayPal transaction fees paid at the time of purchase.
- Once the return is processed, the refund will be credited back to your original payment account within 5–7 business days.
- For verified product quality issues (confirmed by our technical team), we will cover the return shipping costs.
- We reserve the right to discard any items returned without prior authorization. Unauthorized returns will not be processed, refunded, or sent back to the sender.
3.Warranty Policy:
Products with quality issues within six months are eligible for free repair with a valid sales receipt!
The following cases are eligible for free warranty service:
- Non-human functional defects during normal use of the purchased product within the warranty period.
- No unauthorized modifications, installations, or use of non-official parts, including any issues caused by non-human factors.
- A valid sales receipt issued by TBGamer, showing the product description and price.
The following cases are not covered by free warranty
service:
- Any damage caused by human factors, such as dropping, water damage, burning, or normal wear and tear, unrelated to product quality issues.
- Damage caused by unauthorized modifications, disassembly, or opening of the product casing not in accordance with official instructions.
- Damage caused by unofficial internal modifications (e.g., circuit boards).
- Products exceeding the warranty period.
- Products without proof of purchase or second-hand products purchased online or through third-party sellers.
Additional Notes:
- Customers must send the defective product to the TBGamer After-Sales Service Center. Once received, we will conduct an inspection to determine responsibility. If the issue is due to product quality, we will cover inspection, material, and labor costs.
- If the inspected product does not qualify for free repair, the customer can choose to pay for repairs or have the original product returned.
- For issues outside the warranty period or caused by human damage, corresponding inspection and replacement fees will apply.
4.Order Cancellation Policy:
Orders cannot be canceled once placed. We reserve the right to cancel or decline orders at our discretion.